In-stock orders are typically fulfilled within 1-5 business days.
Pre-order items will be shipped on the estimated ship date. See product page for more information on estimated ship dates. Orders that contain both pre-order items and available items will be shipped together. If you'd like the other available items before the pre-order ship date, please create a separate order.
If you would like to change your shipping address or cancel your order, please do so within 4 hours of your order by emailing us orders@100soft.us or responding to your order confirmation.
Multiple orders placed on the same day can be combined within 4 hours of the first order, unless it's during a launch or sale. Please bug us orders@100soft.us or reply to your order confirmation.
If there's an issue with your order, contact us at shop@100soft.us within 14 days of your order being received
If there's an issue with your order, contact us at shop@100soft.us within 30 days of your order shipping date (45 days for international orders.)
All import, VAT, customs duties etc are the responsibility of the customer paid upon your receipt of goods in your country. Given the great difference in how countries handle import, we cannot know what your exposure will be, though we know some countries which have a history of charging customs for our goods.
We are able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product page. Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses.